Shipping Policy

Last updated: 11 January 2026

This Shipping Policy explains how Capital of Mystery delivers digital products and ships physical boxed kits when available.

Capital of Mystery is operated by Capital Events SARL,
a company registered in Morocco.

1. Business Information

Company name: Capital Events SARL
Trading name: Capital of Mystery
Company ICE: 002991571000002
Registered in: Morocco

Registered address:
QUARTIER AL MATAR LOT ONDA N 19
Nador
Morocco

Email:
[email protected]
Phone / WhatsApp:
+44 7830 706522

Capital of Mystery is primarily an online store. We do not operate a public walk-in retail shop at our registered address.

2. What We Deliver or Ship

Digital Game Kits

Most Capital of Mystery products are digital downloads. Digital game kits are delivered electronically by email and/or through your account download area after checkout.

Digital products do not require physical shipping. No printed item, box, or parcel will be shipped unless the product page clearly states that the product is a physical boxed kit.

Physical Boxed Game Kits

Physical boxed kits are only available on selected product pages where clearly stated as
“Physical Boxed Kit”, “Boxed Kit”, or “Boxed Kit — In Stock.”

If a product is not clearly marked as a physical boxed kit, it is sold as a digital download.

3. Digital Delivery Times

Digital products are usually delivered immediately after successful payment.

After purchase, you should receive an order confirmation email and/or download email containing access to your files.

If you do not receive your download email, please check your spam or junk folder first. If you still cannot find it, contact us at
[email protected] with your order number and the email address used at checkout.

4. Physical Boxed Kit Processing Times

For physical boxed kits, processing times may vary depending on stock, destination, warehouse availability, and order volume.

In-stock boxed kits: usually processed within 1–2 business days.
Made-to-order or printed-to-order kits: usually processed within 1–3 business days.
Orders placed on weekends or public holidays: usually begin processing on the next business day.

If your order includes both a digital product and a physical product, the digital product will be delivered electronically and the physical item will ship separately.

5. Where Physical Orders Ship From

Physical boxed kits, when available, may ship from partnered fulfilment facilities in the United States, the United Kingdom, or another suitable location depending on stock and delivery destination.

The ship-from location is selected automatically based on availability, destination, and fulfilment efficiency.

6. Shipping Destinations

We aim to offer worldwide shipping for physical boxed kits where available. However, shipping availability may depend on the destination country, carrier service, product stock, and checkout options.

If shipping is not available to your address at checkout, please contact us and we will let you know whether another option is available.

7. Estimated Physical Delivery Times

Estimated delivery times are shown at checkout when a physical boxed kit is available. Delivery estimates begin after order processing.

Typical delivery estimates may include:

DestinationTypical Standard DeliveryTypical Expedited DeliveryUnited States2–7 business days1–4 business daysUnited Kingdom2–5 business days1–3 business daysEuropean Union3–10 business days2–6 business daysCanada3–10 business days2–6 business daysAustralia and New Zealand5–12 business days3–8 business daysMiddle East and North Africa5–15 business days3–10 business daysRest of World5–20 business days3–12 business days

These times are estimates only and are not guaranteed. Delivery may be affected by customs checks, carrier delays, weather, public holidays, peak seasons, remote locations, or other events outside our control.

8. Shipping Rates and Free Shipping

Shipping rates for physical products are shown at checkout before payment. Rates may vary depending on the delivery address, product weight, fulfilment location, and selected shipping service.

Free shipping promotions or free shipping thresholds, when active, will be clearly displayed on the website or at checkout.

Digital downloads do not have shipping charges.

9. Duties, Taxes, VAT, and Import Fees

For international physical shipments, customs duties, import taxes, VAT, brokerage fees, or local handling charges may apply depending on the destination country and shipping method.

Unless clearly stated at checkout, international shipments may be sent on a Delivered Duty Unpaid basis. This means the recipient may be responsible for paying import duties, taxes, or customs fees when the parcel arrives.

Where duties, taxes, or VAT are collected at checkout, this will be shown before payment.

Digital products may be subject to applicable taxes depending on your location and the checkout settings.

10. Tracking

Physical boxed kit orders usually include tracking where available. Tracking details will be sent by email after the order has shipped.

Tracking updates may take time to appear after dispatch. Some remote or international destinations may have limited tracking once the parcel is handed to a local carrier.

Digital products do not require tracking because they are delivered electronically.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your address carefully before placing an order. We are not responsible for delays, failed delivery, or returned parcels caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address mistake, contact us immediately at
[email protected]
with the subject line “URGENT: Order Change [Order Number]”.

We can only update an address before the order has been fulfilled or shipped. Once a label has been created or the order has shipped, changes may no longer be possible.

12. PO Boxes, APO/FPO/DPO, Business Addresses, and Hotels

Some carriers may deliver to PO Boxes, APO/FPO/DPO addresses, business addresses, or hotels, depending on the destination and selected service.

Delivery to these address types may take longer or may require additional information. Please ensure someone is available to receive the parcel if a signature is required.

13. Split Shipments

We may ship items separately if products are fulfilled from different locations or if part of your order is ready sooner.

If your order is split into multiple shipments, you may receive separate tracking emails.

14. Order Changes and Cancellations

For digital products, delivery may begin immediately after successful payment.

For physical boxed kits, we can update or cancel an order only before it has been processed, fulfilled, or shipped.

To request an urgent change, email
[email protected]
with the subject line “URGENT: Order Change [Order Number]”.

Once a shipping label has been created or the parcel has shipped, cancellation or address changes may no longer be possible.

15. Delayed, Lost, or Damaged Physical Parcels

Delayed Parcels

If your physical parcel appears delayed or has not received a tracking update for several business days, please contact us and we will help investigate.

Lost Parcels

If a parcel is confirmed lost after the carrier’s investigation process, we may offer a replacement or refund in line with our
Refund Policy.

Damaged Parcels

If a physical boxed kit arrives damaged, please contact us within 7 days of delivery.

Please include photos of the outer packaging, inner packaging, damaged item, and shipping label so we can review the issue and arrange a suitable solution.

16. Undeliverable, Returned, or Refused Shipments

If a physical parcel is returned to us due to an incorrect address, failed delivery attempt, refusal, unpaid duties, or failure to collect the parcel, we may offer reshipment or refund depending on the situation.

Reshipment may require a new shipping fee. Original shipping fees may not be refundable after dispatch.

If a refund is issued for a returned parcel, shipping costs and any carrier return charges may be deducted where permitted by law.

17. Pre-Orders and Backorders

If a physical boxed kit is offered as a pre-order or backorder, the estimated shipping window will be shown on the product page or order confirmation where available.

Estimated shipping windows may change due to production, warehouse, customs, carrier, or stock delays.

18. Sustainability and Packaging

We aim to use suitable packaging that protects physical boxed kits during transit while avoiding unnecessary waste where possible.

Packaging materials may vary depending on the fulfilment location and destination.

19. Refunds and Returns

For information about refunds, returns, digital download issues, damaged items, and order cancellations, please read our
Refund Policy.

Please contact us before returning any physical product so we can provide the correct return instructions.

20. Contact Us

If you have questions about shipping, delivery, digital downloads, tracking, or your order, please contact us:

Capital of Mystery
Operated by Capital Events SARL
QUARTIER AL MATAR LOT ONDA N 19
Nador
Morocco