Privacy Policy

Last updated: 11 January 2026

This Privacy Policy explains how Capital of Mystery collects, uses, stores, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or use our services.

Capital of Mystery is operated by Capital Events SARL, a company registered in Morocco.

1. Who We Are

Company name: Capital Events SARL
Trading name: Capital of Mystery
Company ICE: 002991571000002
Registered in: Morocco

Registered address:
QUARTIER AL MATAR LOT ONDA N 19
Nador
Morocco

Email: [email protected]
Phone / WhatsApp: +44 7830 706522

For the purposes of applicable data protection laws, Capital Events SARL is the business responsible for the personal information we collect through this website.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide to Us

Name;
Email address;
Phone number, if provided;
Billing address;
Shipping address, when ordering a physical product;
Order details and purchase history;
Account login details, if you create an account;
Messages, support requests, reviews, or other information you send to us;
Marketing preferences, such as newsletter subscription status.

Information Collected Automatically

IP address;
Device type, browser type, and operating system;
Pages visited and actions taken on our website;
Approximate location based on IP address;
Referral source, such as a search engine, advertisement, or social media platform;
Cookie and tracking information, depending on your cookie settings.

Payment Information

Payments are processed securely by third-party payment providers. We do not store your full payment card details on our website. Payment providers may process payment information according to their own privacy policies and security standards.

3. How We Use Your Information

We use personal information for the following purposes:

To process and fulfil orders;
To deliver digital download links and account access;
To ship physical boxed kits when available;
To send order confirmations, receipts, and customer service messages;
To respond to questions, support requests, complaints, or refund requests;
To manage customer accounts;
To prevent fraud, abuse, chargebacks, and unauthorised activity;
To improve our website, products, checkout process, and customer experience;
To send marketing emails only where permitted by law and your preferences;
To measure advertising performance and website analytics;
To comply with legal, tax, accounting, and regulatory obligations.

4. Lawful Bases for Using Your Information

We only use personal information where we have a lawful basis to do so. Depending on the situation and applicable law, our lawful bases may include:

Contract: to process your order, deliver your purchased products, provide account access, and offer customer support.
Legal obligation: to keep business, tax, accounting, and compliance records.
Legitimate interests: to protect our business, prevent fraud, improve our website, respond to customer enquiries, and understand how our store is used.
Consent: where you choose to subscribe to marketing emails or accept certain cookies and tracking technologies.

5. Digital Downloads and Customer Accounts

Most products sold by Capital of Mystery are digital downloads. When you purchase a digital product, we may use your name, email address, order details, and account information to provide access to your files.

If you create an account, we may store your order history and download access so you can return to your account and access purchased files.

6. Physical Boxed Kit Orders

When physical boxed kits are available and clearly marked on the product page, we may collect and use your delivery name, shipping address, phone number, and order details to process and deliver the order.

We may share delivery information with shipping providers, fulfilment partners, or postal services only as necessary to complete delivery.

7. Marketing Emails

We may send marketing emails about new games, offers, updates, or promotions if you have subscribed or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].

We will still send important non-marketing emails related to your order, account, downloads, payments, refunds, or customer support.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work, remember preferences, process orders, improve performance, understand website usage, and measure advertising.

Cookies may include:

Essential cookies: required for checkout, cart, account login, security, and website functionality;
Analytics cookies: used to understand how visitors use the website;
Marketing cookies: used to measure advertising performance and show relevant ads;
Preference cookies: used to remember selected settings or preferences.

Where required by law, we will ask for your consent before placing non-essential cookies. You can manage or disable cookies through your browser settings or through any cookie consent tool provided on our website.

Please note that disabling some cookies may affect website features such as the shopping cart, checkout, account login, or download access.

9. Analytics and Advertising

We may use analytics and advertising services to understand website traffic, improve our products, measure campaigns, and show relevant advertisements. These services may collect information such as pages visited, device information, IP address, browser details, and purchase-related events.

These services may include platforms such as Google Analytics, Google Ads, Google Merchant Center, Meta, Pinterest, email marketing tools, or similar services, depending on the tools active on our website.

You can control certain advertising and analytics settings through your browser, cookie preferences, or the privacy settings provided by the relevant platforms.

10. Reviews and User Content

If you leave a review, testimonial, comment, or other user content, we may collect and display the information you choose to provide, such as your name, initials, review text, rating, and product purchased.

Please do not include sensitive personal information in public reviews or comments.

11. Who We Share Information With

We do not sell your personal information. We may share personal information with trusted third parties only where necessary for business, legal, security, or service purposes.

These may include:

Payment processors;
Website hosting providers;
Email delivery providers;
Order management and e-commerce tools;
Shipping and fulfilment providers, for physical orders;
Analytics and advertising platforms;
Fraud prevention and security services;
Professional advisers, such as accountants or legal advisers;
Regulators, tax authorities, law enforcement, or courts where required by law.

We require service providers to handle personal information securely and only for the purposes for which it is provided.

12. International Transfers

Some of our service providers may process personal information outside Morocco or outside your country of residence. Where required, we use appropriate safeguards to protect personal information when it is transferred internationally.

These safeguards may include data processing agreements, contractual safeguards, recognised transfer mechanisms, or other lawful protection measures.

13. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax, accounting, and business records may be kept for as long as required by law or legitimate business needs. Customer support messages may be kept for a reasonable period so we can resolve issues and maintain accurate records.

Marketing information is kept until you unsubscribe, withdraw consent, or ask us to delete it, unless we have another lawful reason to keep limited records.

14. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include secure website connections, restricted access, password protection, security monitoring, trusted service providers, and regular website maintenance.

No website, email system, or online service can be guaranteed to be completely secure. If you believe your information has been compromised, please contact us immediately.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have rights over your personal information, including:

The right to access the personal information we hold about you;
The right to correct inaccurate or incomplete information;
The right to request deletion of your personal information;
The right to request restriction of processing;
The right to object to certain processing;
The right to withdraw consent where processing is based on consent;
The right to data portability in certain circumstances;
The right to complain to a relevant data protection authority.

To exercise your rights, please contact us at [email protected].

We may need to verify your identity before responding to certain requests.

16. Children’s Privacy

Our website and products are intended for customers who are able to make purchases online. We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to review and delete the information where required.

17. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

Please read the privacy policies of any third-party websites you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or data practices.

The latest version will always be posted on this page with the updated date.

19. How to Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Capital of Mystery
Operated by Capital Events SARL
QUARTIER AL MATAR LOT ONDA N 19
Nador
Morocco